At AIR ARTIC, your satisfaction is our priority.

 

If your order is not suitable, you have 14 days after receipt to request a return, in accordance with current legislation.

Return conditions

To be eligible for a return:

• The product must be returned in its original condition.
• It must not show damage due to misuse.
• Original accessories and packaging must be included where possible.

Defective or damaged product

If your product arrives damaged or has a defect, contact our customer service as soon as possible with a photo or video of the problem.

Our team will review your request and propose a suitable solution: replacement, exchange or refund, as appropriate.

How to make a request?

Simply send your request to:

contact@airartic.com

specifying:

• Your order number
• The reason for your request
• A photo or video if necessary

Our team will respond to you as soon as possible.

Our commitment

We do everything we can to offer reliable, innovative products that meet your expectations. Each request is carefully studied to guarantee the best possible experience.